1. Who provides your service
FUERZA is operated by FUERZA CLOUD SOLUTION PROVIDERS PTE. LTD., a company incorporated in Singapore with UEN 202639331E. Our registered office is at 93 West Coast Vale, #08-09, Twin Vew, Singapore 126756. Our website is www.fuerza.cloud, and you can contact us at hello@fuerza.cloud.
Our cloud facility is in Singapore. These terms cover our virtual servers, dedicated servers, AI services, GPU compute, managed services and consulting. Your confirmed order or written project agreement identifies the service, configuration, price and scope of work you are buying.
2. Ordering and setup
Review the full price, billing period and configuration before paying. Virtual servers and Shared AI are activated after payment is confirmed. Dedicated servers, Dedicated AI boxes and GPU machines are set up by our team and are usually ready within 2 to 12 hours. Custom work has a separately agreed schedule. We confirm availability and any special requirements before accepting a custom order.
3. Prices and billing periods
Virtual servers have monthly, one year and two year billing options. An advertised monthly equivalent for a longer plan means the full term is paid upfront. For example, S$12 per month on the base two year VPS plan means a payment of S$288 every two years. Dedicated servers and Dedicated AI have monthly and annual options. Shared AI and GPU machine rental are billed monthly, while GPU jobs are priced by GPU hours. Your order must show any applicable tax and the total amount payable before you confirm it.
4. Renewals and changes
Your VPS renews at the same price when you keep the same configuration and billing cycle. If you change your resources, storage, IP addresses or billing cycle, we show you the new total. VPS storage upgrades and extra IPs keep their monthly rates across billing terms and are paid with the selected term. Changes to other services or custom work need to be agreed before they are charged.
5. Cancellation and refunds
You can turn off renewal at any time. Your service remains available until the end of the period you have paid for, and you will not be charged for another term. We do not refund unused time if you leave an annual or two year plan early, except where the law requires otherwise. If a charge is wrong or we cannot provide the service you paid for, contact support so we can correct it or arrange an appropriate refund. Contact support separately if you want to close the service and request data deletion before the paid period ends.
6. Your account and workloads
Keep your account details accurate and your passwords and access keys secure. You are responsible for what you run, upload and share, including having permission to use the data and software involved. Services must not be used for unlawful activity, malware, spam, unauthorised access or activity that disrupts other customers. Keep your own copies of important data unless a separate agreement expressly includes a managed backup service.
7. AI and shared resources
Shared AI provides a private account on shared computing resources. Unlimited tokens means there is no separate token charge; it does not promise unlimited processing capacity or instant responses. Queues or limits on simultaneous requests may apply when demand is high. A Dedicated AI box reserves the assigned hardware for your workloads. Check AI output before relying on it, because models can produce inaccurate or incomplete answers.
8. Support and service management
We set up your service and provide the access details. You manage your own applications and workloads unless you have agreed to a managed service. Operating system changes, reinstalls and hardware upgrades can be requested through support. Application deployment, troubleshooting, ongoing administration and consulting are separately agreed work. Availability commitments, backup services and response times apply only when expressly included in your service agreement.
9. When your service ends
Export anything you need before your paid service ends. Workspace data may be recoverable for up to 90 days afterwards, and all copies, including backups, are deleted within that period. You can request earlier deletion. Billing records and information that must be preserved by law follow separate retention requirements. Our Privacy Policy explains how we handle personal information in more detail.
10. Governing law
These terms are governed by the laws of Singapore. Nothing in these terms excludes any rights or remedies that applicable law does not allow us to exclude.
11. Questions or problems
For service questions, privacy requests or legal matters, email hello@fuerza.cloud. If your message concerns an account or order, include the relevant details and explain what you need help with. We will review your message and discuss the next steps with you.
