1. Who we are
FUERZA is operated by FUERZA CLOUD SOLUTION PROVIDERS PTE. LTD., a company incorporated in Singapore with UEN 202639331E. Our registered office is at 93 West Coast Vale, #08-09, Twin Vew, Singapore 126756. Our website is www.fuerza.cloud, and you can contact us at hello@fuerza.cloud.
Our cloud facility is in Singapore. We are subject to Singapore’s Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose and protect personal data when you visit our website, contact us or use our services.
2. Information you provide
When you send an enquiry, you provide your name, email address, country and message. You can also give us a phone number, but this is optional. When you use a service, the information involved can include your account details, chosen configuration, billing records, support requests and the content you put in your workspace. Please only share information that you have the right to provide, and do not put passwords or access keys in an enquiry.
3. How we use information
We use contact and account information to reply to you, set up your services, manage billing and provide support. We also need relevant records to investigate service problems, protect accounts and meet legal obligations. If we need personal information for a different purpose, we will explain that purpose and obtain consent where required.
4. Your private workspace
Your workspace is private and encrypted. We set it up and provide access, while you control the conversations, files and other content you put there. Our staff do not read your private AI conversations or uploaded files. If you choose to work with our consulting team, you decide what information to share with them. Keep your login details and any encryption keys you manage secure, and check who you give access to.
5. How long we keep information
Workspace data stays available while your service is active. After your paid service ends, there is a recovery period of up to 90 days. All copies of your workspace data, including backups, are deleted within that period. You can request earlier deletion through support. Turning off renewal does not start this period while your paid service is still active. This 90 day period is our service policy, not a general legal requirement.
Invoices, payment records and other information needed for legal or business purposes follow separate retention requirements. If the law requires us to preserve specific information, we keep only what is required for as long as necessary.
6. Service providers and location
Our cloud facility is in Singapore. Payment, email and website records may be processed in other locations by the providers involved in those services. Any overseas transfer of personal information must meet the applicable protection requirements. You can contact us at hello@fuerza.cloud to ask about the providers involved and where your information is processed.
7. Your choices and requests
For privacy questions or requests to access, correct or delete your personal information, email hello@fuerza.cloud. You can also use this address to withdraw consent where it applies or raise a privacy concern. We may need to verify your identity before acting. Some information must be kept for legal reasons, and removing information needed to run a service may affect our ability to provide it. We will explain any relevant limits or consequences when we respond.
8. Changes to this policy
We will keep this page up to date and show when it was last revised. Material changes to how we use personal information will be explained before they take effect, and we will seek consent where required.
